Social Team Work provides counselling and psychotherapy to individuals, couples, and families. We are committed to providing you with high-quality, professional, and ethical counselling services. This page outlines important information about our services and obtains your consent to begin counselling. Please review it carefully and let us know if you have any questions.

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Confidentiality

Your privacy is very important to us. All information shared during sessions is kept confidential and will not be disclosed without your written consent, except in the following legally-required circumstances:

• Risk of harm to self or others: If you disclose intentions to harm yourself or someone else.

• Child or youth protection concerns: If there is a suspicion of abuse or neglect of a child or youth under the age of 18, we are legally obligated to report this to a child protection agency.

• Legal requirements: If we are required by law to disclose information (e.g., court orders or subpoenas).

• Professional consultation: In rare cases, we may seek professional consultation to ensure the best possible service. Your identity will not be disclosed in such instances.

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Fees and Payments

Any fees for counselling and psychotherapy services will be discussed before your first appointment. Payment is expected at the start of each session. We may be able to bill directly through your work benefits/insurance, Student Association, Employee Assistance Program, or Member Assistance Program. Please note that missed appointments or cancellations with less than 24 hours' notice may result in a cancellation fee.

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Telehealth Services

Social Team Work offers virtual counselling (Telehealth) services through secure video conferencing platforms. While Telehealth provides convenience and accessibility, there are additional considerations: Ensure you are in a private, quiet location where others cannot overhear your session. You are responsible for having a reliable internet connection and access to the necessary technology (e.g., smartphone, tablet, or computer). Although we use secure platforms that are PHIPA compliant, there is always a small risk of data breaches or technology failures.

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Rights and Responsibilities

You have the right to ask questions, express concerns, and make decisions about your care. You can withdraw consent or discontinue services at any time.​ We will provide services in accordance with the ethical standards of the Ontario College of Social Workers and Social Service Workers (OCSWSSW) and the Ontario Association of Social Workers (OASW).

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Risks and Benefits of Counselling & Psychotherapy

Counselling and psychotherapy can provide significant benefits, such as improved emotional well-being, self awareness, and coping skills. However, discussing difficult topics may lead to temporary emotional discomfort, and changes in personal growth may impact relationships. The process requires your active participation, and outcomes depend on various factors, including the complexity of your concerns and your commitment to therapy. Please feel free to discuss any questions or concerns with your social worker.

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Emergencies

Please note that we do not provide 24/7 crisis services. In case of an emergency, contact your local crisis line, dial 911, or go to the nearest hospital.